Overview

At Host Cookie Ltd., our refund and returns policy spans 30 days. If more than 30 days have elapsed since your purchase, unfortunately, we can’t provide a full refund or exchange.

Given the digital nature of our products:

• To be eligible for a refund, the digital product must remain unused and in the same state that you received it.
• Unlike tangible items, digital products don’t have packaging, but they should not have been activated or used extensively.

Exemptions from Returns

Certain types of goods are exempt from being returned:

• Gift cards
• Downloadable software products
• Activated services

For refunds and returns, we need a receipt or proof of purchase.

Partial Refunds

Certain situations may only qualify for partial refunds:

• Any service that has been partially executed or rendered
• Digital products that have been accessed or have undergone significant usage

Refunds Process

Upon receiving your refund request, we will evaluate it and notify you of the status of your refund via email.

If approved, the refund will be processed, and a credit will be applied to your original payment method within a stipulated period.

Delayed or Missing Refunds

If you haven’t received your refund:

1. Check your bank account once more.
2. Get in touch with your credit card company; it might take a while before the refund is officially posted.
3. Contact your bank. Processing times can differ before a refund is recorded.

If you’ve undertaken all these steps and still haven’t received your refund, reach out to us at support@hostcookie.com.

Promotional Items

Only products purchased at their regular price are eligible for a refund. Promotional items are not refundable.

Gifts

If a digital product was specified as a gift upon purchase and sent directly to you, you’d obtain a gift credit equivalent to the return’s value. Once the returned item is approved, a gift certificate will be dispatched to you.

However, if the product wasn’t labeled as a gift during purchase or the gift provider had the order dispatched to themselves and then handed it over, we will process the refund to the gift provider, informing them of the return.

Inquiries

For further clarification on our refund and returns policy or any related questions, please get in touch with us at support@hostcookie.com.